Journey 6
The tenant opens a published statement, reviews charges with transparency indicators, previews source documents, and raises questions about charges they don't understand. Trust is built through clarity.
Tenant sees full statement with amount due, split context, charge breakdown, and transparency indicators showing how each charge was sourced.
Drill into any charge to see source details — provider, billing period, usage, corrections, and responsibility allocation. Access source document directly.
Preview the actual provider bill. Tenant can verify the charge matches the source document. Download available for records.
If something doesn't look right, select a reason, add context, and submit. Structured questions replace awkward WhatsApp conversations.
Confirmation with clear next steps. Landlord is notified. Trust pulse survey captures whether the statement felt clear and understandable.
Journey 6 · 5 screens · Tenant statement review, source transparency, and dispute flow