Journey 8
The tenant marks a statement as paid, the landlord receives a notification and reviews the payment, then confirms or rejects. Rejection includes a reason and returns the issue to the tenant for resolution.
Tenant records payment method, date, and optional note. This doesn't process a payment — it tells the landlord that payment was made outside the app.
Landlord receives a notification with payment details. One tap to review and confirm or reject.
Landlord sees tenant info, amount, method, date, and statement context. Can confirm or reject with full visibility.
Landlord confirms payment received. Statement updates with payment status for all tenants. Tenant is notified.
Tenant sees confirmation with payment summary. Trust pulse survey shown on first billing cycle, then occasionally — the natural moment to measure trust.
If payment isn't received, landlord selects a reason and adds a note. Rejection requires explanation — no silent rejections.
Tenant sees why payment was rejected with landlord's note. Clear next steps: check payment, then mark as paid again with updated details.
Journey 8 · 7 screens · Payment marking, confirmation, rejection, and resolution flow